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My name is Carol Charnow, I'm the president. and CEO of Boston Children's Museum

which is an institution over 100 years old.. Of course a hands-on children's museum, and

we've been very involved with mitigating COVID. transmission in the museum during this past

12 months. We first closed the museum. in response to the pandemic on March 13,

2020. We then subsequently opened in July of. 2020 and then closed again in Mid-December.

And we're about to open on May 1st. During that. time we've gone up and down on a roller coaster

related to all the matters of COVID in the museum.

We have developed a 50-page reopening manual which. is updated regularly and this pertains to the use

of masks in the museum cleaning procedures social. distancing etc and we have modified many exhibits

in order to make them more safe for visitors.. Of course this process has changed and developed

along the way over the last year and we're. happy to say that as we open on May 1st

we have been able to introduce some further. modifications and lessening of some restrictions

based on CDC and state recommendations.. It has been a very tough time for staff

and we have tried to find ways to support them, to. be as transparent as possible to listen to their

fears and anxieties, and make as many adjustments. as we have been able to in order to accommodate

those fears and anxieties. And it has been a. labor of love but also very, very challenging.

As we reopen on May 1st, we have edited and. adjusted our reopening manual to accommodate the

slight loosening of restrictions in Massachusetts. for institutions like ourselves. We are still

going to uphold the mask wearing for children two. and over, the social distancing of the six feet

of distance, time ticketing for sections uh of. the day in which we can then clean in between,

exhibits that were not open in our first. period during the pandemic based on CDC

and state guidelines. I think going forward this. experience will permanently change us. I think

our we have a much more heightened awareness of. how illnesses can be transmitted in the museum,

this includes other contagious illnesses. such as colds and flu. I think it's helped

us understand more specifically how to clean. so that germs aren't transmitted on surfaces.

I think it's helped us understand how to. communicate with staff about staying home

when they are unwell, and I think as a society. we will learn going forward over the next year

how COVID will have had a kind of permanent impact. on the way that we behave, not only in museums

and other public spaces but in our personal lives.. The REALM project has been really helpful to us

particularly as it relates to the testing they've. done on various materials and the practices uh

around fomites so it has been a really great uh. boon to our field and to my museum in particular.

Inside the museum we have referred. to the toolkit and to the literature

reviews and so forth, to make some of. the more specific decisions to museums.

And I think it's been extremely helpful, because. of course although there's a lot of information

that comes out from the state the city and the. CDC it's not pertinent specifically to museums.

I think that what we have learned is. that we're more resilient than we thought

we could be. I think I've also learned about. the importance of self-care for leaders

and certainly also for staff members. And I've. learned a little bit more about how to encourage

people to take those steps. I do think it's quite. remarkable how resilient our sector is. I think we

will see that our industry is invaluable to. society as a whole, and that we have a very

important niche to fill and that we are resilient. and we have staying power and we are also flexible

and nimble and we can respond to the needs of. society. So I think we can all have confidence

in our abilities to crisis manage and to find a. way, a creative way, out of almost any situation.